Cancellation policy

Subscription Policy
This Subscription Policy (“Policy”) applies to any subscription purchase made through psychologyresourcehub.com

General

We offer subscriptions in accordance with the Australian Consumer Law and the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to your rights under the Australian Consumer Law.

Before purchasing or renewing a subscription through our website, please read this Policy to understand how billing, cancellation, and refunds are handled.

Subscription Types & Billing

We offer two types of subscriptions:

  • Monthly Subscription: Billed automatically each month on the date of original purchase.
  • Annual Subscription: Billed automatically each year on the anniversary of the original purchase.

Your subscription will continue until it is cancelled in accordance with this Policy.

Cancellations

Monthly Subscriptions:

  • You may cancel your monthly subscription at any time. However, no refunds will be provided for the current billing cycle. You will continue to have access to your subscription benefits until the end of the current billing period (e.g. end of the billing month).

Annual Subscriptions:

  • Annual subscriptions may be cancelled at any time, but no refunds will be provided. You will retain full access to your subscription features until the end of the current billing year.

Refunds

We do not offer refunds on subscription products for a change of mind or unused time remaining on your plan.

Refunds are only provided in accordance with the Australian Consumer Law, as outlined below.

 

Australian Consumer Law

Under the Australian Consumer Law:

  • Our services come with guarantees that cannot be excluded.
  • For major failures, you are entitled to:
    • cancel the service;
    • receive a refund for the price paid;
    • and be compensated for any reasonably foreseeable loss or damage.
  • If the failure does not amount to a major failure, you may still be entitled to a refund or other remedy.

We reserve the right to assess the service prior to providing a remedy. If there is a conflict between this Policy and your rights under the Australian Consumer Law, those statutory rights will prevail.

For further details, visit the Australian Competition and Consumer Commission (ACCC).

Exceptions

We may refuse to provide a refund where:

  • The issue was caused by misuse or failure to follow usage guidelines.
  • You were made aware of any problems prior to purchase.
  • You requested customisation or services contrary to our advice.
  • Any other exception applies under the Australian Consumer Law.

Response Time

We aim to process any refund requests under this Policy within 30 days of receiving the request.

 

How to Cancel or Request a Refund

To manage or cancel your subscription, log into your account via psychologyresourcehub.com or contact us using the details below.

To request a refund under the Australian Consumer Law, please contact our support team via the email below and include:

  • Proof of purchase;
  • Description of the issue;
  • Any other documentation required to assess your request;
  • Valid identification, if requested.

Contact Us

If you have questions about this Policy, or wish to cancel your subscription or request a refund, please contact:

Email: info@psychologyresourcehub.com